Patient Rights & Responsibilities

What every patient in our care is entitled to, and what we ask of families in return.

Your rights

To be treated with dignity and privacy, regardless of condition, age, gender, caste or religion.
To know the name and qualification of every person entering your home in our name.
To know what a service covers and what it does not, before you agree to it.
To know the cost in advance, in writing.
To refuse any element of care, and to end the engagement.
To have your health information kept confidential.
To complain, and to receive a response from a named person.

Share the patient’s medical history and current medication accurately. Care planned on incomplete information can cause harm.
Provide a safe and respectful working environment. Our staff have the same right to dignity as your family.
Raise concerns early. Most problems in home care are easy to fix in week one and hard to fix in month three.

Last updated: August 2026. Questions about this document can be sent to the address on our contact page.